The Upload w/ ControlUp
Take control of your digital workspace environment end-to-end AND make your end-users happy with their experience. Join Eugenia Schipelliti and Jeff Johnson as they interview industry leaders, customers, and tech gurus on how ControlUp is the simplest, most cost-effective way to observe, analyze and optimize your employees’ digital experience. They’ll help you understand the technology, trends in the industry, and best practices with digital workspaces so you can understand how to keep your end-users happy and helpdesk tickets down. Subscribe, listen in, and so in the know with The Upload! Follow us on Twitter; we would love to hear from you! ControlUp: https://twitter.com/ControlUp
The Upload w/ ControlUp
ControlUp enabling the helpdesk to do more, faster, with less effort.
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Eugenia Schipelliti | Jeff Johnson
In this episode, we will discuss how ControlUp can help the helpdesk solve issues faster, proactively fix users' issues by following the red and escalate fewer tickets to Tier 2.
- Real-Time Monitoring: ControlUp provides real-time monitoring and alerting of the IT infrastructure, including servers, applications, and user sessions. This helps the helpdesk to identify and resolve issues before they impact end-users proactively.
- Troubleshooting: The platform provides detailed insights into the performance of IT systems and applications. Helpdesk teams can use these insights to identify the root cause of issues and resolve them quickly.
- Remote Management: ControlUp allows helpdesk teams to remotely manage and troubleshoot end-user devices, including desktops, laptops, and mobile devices. This enables helpdesk teams to resolve issues without needing to be physically present.
- Automation: The platform supports the automation of routine IT tasks, such as patch management and software deployment. This helps the helpdesk to free up time for more critical tasks, such as resolving complex issues.
- Collaboration: ControlUp provides a collaborative environment where helpdesk teams can work together to resolve issues. Team members can share insights and communicate in real-time to resolve issues quickly and efficiently.